About TradeJunction – CRM & ERP for Shopify + B2B

FAQ's

Frequently Asked Questions

If you need more info, we’re here to help.

What makes TradeJunction different from other CRM/ERP tools?

TradeJunction is built by real merchants, not just developers. It combines CRM, B2B quoting, inventory, and purchasing in one system that’s simple, fast, and designed for teams who want software that actually supports their daily workflows.

What is Pipeliner?

Designed for today’s fast-moving teams, Pipeliner is a CRM that bends to your needs. Its flexible data model and easy-to-build workflows let you shape the platform around your GTM strategy whether you’re building a SaaS, scaling a marketplace, or managing global distribution.

3 key points about Pipeliner:

Highly Customizable and Flexible
Visual and User-Friendly Interface
Boosts Alignment and Productivity

This adaptability empowers sales, marketing, and operations teams to stay aligned and move faster, with greater confidence.

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Will TradeJunction integrate with my store or sales channels?

Yes — TradeJunction supports modern e-commerce and B2B workflows. Products, orders, customers, and stock levels stay in sync so your online and B2B sales run smoothly without manual updates.

Manage Member, Workspace, and Billing

How do I add members to a workspace?

Go to Workspace Settings, click "Manage Members", thenyou can select "Add Member" and enter their email.

What is a workspace and how do I manage it?

A workspace is a shared environment for your team. You can create multiple workspaces for different projects. Use the workspace menu to create, rename, or delete workspaces.

Who can manage billing settings?

Only the account owner or admins with billing access can view and change billing information.

How do I add or remove members from my workspace?

You can manage members from the Workspace Settings menu. Click "Manage Members" to invite new members or click the remove icon next to a member's name to remove.

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How will pricing work?

We offer simple, transparent monthly plans based on features and usage — with no onboarding fees unless requested. Full pricing is available on our Pricing page.

How to Navigate and Build Workflows?

To navigate and build workflows, start from your dashboard by clicking “Create Workflow”. You can choose a ready-made template or build from scratch.

Use the drag-and-drop builder to add steps such as actions, conditions, and triggers—like sending an email or updating a field automatically. Each workflow can be tested using the “Preview” or “Test” feature before going live.

After publishing, you can still edit workflows anytime. The number of workflows you can create depends on your subscription plan.

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Who is TradeJunction built for?

TradeJunction is designed for merchants who sell online and through B2B quotes — typically doing up to €10M in annual revenue and needing a simple, connected system for CRM, quotes, inventory, and purchasing.

Can Pipeliner in Dark Mode?

Yes, Pipeliner supports Dark Mode.

You can switch to Dark Mode by going to your Settings and selecting "Appearance" or "Theme". From there, choose Dark Mode to reduce eye strain and work comfortably in low-light environments. The change will apply instantly across your UI.

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Can I import my existing customers, products, and data?

Absolutely. You’ll be able to import customers, SKUs, quotes, and historical order data via CSV or other supported sync methods. We also personally guide early users through onboarding.

Import & Export My Data in Pipeliner

You can easily import and export your data in Pipeliner.

To import data, go to "Data Management" or "Import" section, choose the data type (like contacts, leads, or accounts), and upload a CSV file following the provided template.

To export data, navigate to the module (e.g., leads, moments), select the records you want, then click "Export" to download them in CSV format. So easily to export.

This helps you keep backups, migrate data, or analyze it externally. Make sure you have the necessary permissions to perform these actions.

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Do I need technical knowledge to use TradeJunction?

No — everything is designed to be clean, intuitive, and merchant-friendly, not something you need to “learn.” You’ll feel at home right away.

Pipeliner Chrome Extension

Access and manage your workspace from anywhere on the web or Gmail with the Pipeliner Chrome extension. Add or update records and lists, view relationship data, discover insights, more.

To access the extension while browsing, click the Pipeliner logo in your toolbar. You can also open the extension in Gmail by clicking the Attio logo on an email.

The first time you open the extension you'll be asked to log in. If you have multiple workspaces, you can select which workspace to use. You can click your workspace logo at the top of the extension to switch to another workspace at any time.

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